
Okay, let’s quickly review. We are talking about three key strategies in dealing with difficult people: Listen Learn Love We talked about “Listen” in the last blog so today we’ll focus on “Learn.” How do you learn from a difficult person and why should I? For two reasons: Learning is an opportunity to understand how they feel. It’s putting yourself in their shoes. Once they realize you are at least trying to understand how they feel, it removes some of the emotion … [Read more...]









